Short let serviced accommodation and holiday lettings in Oxford | Call us on +44 (0)1993 811711

Terms and Conditions

 

PAYMENT

Payment terms

An initial deposit of £350 for bookings of up to 28 nights is required to confirm a booking; we cannot reserve a property until this has been received. The full balance of the payment is then due 6 weeks before arrival date.

 

Methods of payment

Payment can be by card or by bank transfer. Card payments can be made online, and we will send our bank details on request. For card payments, we charge a 3% card handling fee. If payment is by bank transfer from a non-UK bank account, guests are required to pay all bank charges, including those of Weekly Home. This is necessary to ensure that we receive the full amount owing for the booking.

Cancellation

Any cancellation must be sent to us in writing (letter or email) by the Hirer named on the booking form. The effective date of cancellation will be the date that the written instructions are received by us.

Please note that your initial deposit of £350 is strictly non-refundable.

For cancellations received more than 42 days/6 weeks before the start of the rental period: any fees paid over and above the £350 initial deposit will be refunded.

For cancellations received less than 42 days/6 weeks before the start of the rental period: your security deposit only will be returned, with no further refunds due.*

*If, following cancellation, we are able to re-let the accommodation for the period booked or any part of it, you will be reimbursed up to 50% of the re-let income received minus the non-refundable initial deposit of £350 plus an administrative cancellation fee of £50.

 

We therefore strongly advise you to have adequate holiday insurance to cover you against cancellation.

In the unlikely event of cancellation of the reservation by Weekly Home, due to the unavailability of the accommodation booked, we will do our best to provide suitable alternative accommodation. In these circumstances, if the alternative accommodation offered is not acceptable to you, we will provide a full refund of all payments.

 

Insurance

Holiday insurance is not compulsory but is strongly recommended to protect you in case you have to cancel your booking, as well as to provide you with full protection against loss, damage and theft during your stay.

 

RENTAL TERMS AND CONDITIONS FOR WEEKLY HOME PROPERTIES

Smoking

All Weekly Home properties are strictly non-smoking and guests are requested to note that smoking is not permitted in any of our properties. If guests ignore this rule and smoke in a property, a deduction of £100 will be made from the security deposit, plus any further costs required to remove smoke damage/odour from the apartment and its furnishings.

 

Occupants

Guests must provide Weekly Home with the names of the occupants of the apartments, and the ages of any occupants under 18. Any further guests at the property should be by arrangement with the owner and must not exceed the maximum number of occupants for that property.

For any booking, one member of the party must be aged over 21 years.

 

Checking in

For properties not managed by the owner, Weekly Home will arrange for guests to be met at the property for check-in. Check in is between 14.00 and 17.00 on arrival date. Extra charges may apply for:

  • Early arrival (before 12.30pm) - one nights rental
  • Early arrival (from 12.30pm to 14.00pm) - £35.00
  • Late arrival (from 17.00 to 20.00) - £35.00
  • Sunday/Bank Holiday arrival - £35.00
  • Late arrival (check in agent is kept waiting more than 30 minutes after agreed time)- £35.00.

Latest possible time to check-in is 20.00 (8.00pm).

 

Checking out

Guests need to vacate the property by 10.00am on the departure date unless a late departure has been agreed otherwise by Weekly Home. Guests should follow the owner's instructions for rubbish disposal and where to leave keys. Extra charges may apply for:

  • Late departure between 10.00am and 1.00pm - £35.00
  • Late departure after 1.00pm - one nights rental
  • Sunday/Bank Holiday departure - £35.00

 

Pets

Pets are not permitted in any Weekly Home properties.

 

Behaviour during tenancy

Guests are required to respect the property and its contents. Any breakages or damages will be charged at replacement cost and deducted from the security deposit (see below).

Guests are required to respect the privacy of other residents and to refrain from making any disruptive noise or play music at a level which causes annoyance to other residents.

Guests are requested to leave the property in as clean and tidy condition as when they first arrived. A charge will be made for additional cleaning if the property is left untidy or dirty.

Guests must return all keys. Lost keys may require locks of the accommodation to be changed. Replacement keys will be charged from the security deposit held (see below).

 

Penalties for breaking the terms and conditions

The owners are permitted entry to the apartment at any time if there is reasonable cause to suspect that any of the above regulations are being broken.

Any guest not abiding by the above requests will be requested to vacate the apartment with no refund of fees paid.

 

SECURITY DEPOSITS

We take a security deposit with each booking; the amount varies according to the length of the stay. This is to cover any costs to the owner for damage or breakages and for extra cleaning required after a stay, as well as for phone calls made using the telephone at the property.

 

Deductions from the security deposit

For damages or breakages

The owner will keep an inventory at the property which identifies any existing damage in the property. Guests are advised to check the property for any further damages or breakages at the beginning of their stay and to inform the owner of any that they find.

Any deductions which the owner makes from a guest’s security deposit for damages or breakages will be supported by receipts showing the cost of repairs or replacement items, and also by photos where appropriate.

 

For extra cleaning

Guests are reminded that they must leave the property in the same condition as when they arrived, remove all food items and personal belongings and follow the owner’s instructions about where to place rubbish etc. or they will be liable for extra cleaning costs. If the apartment isn’t left in an acceptable condition and the owner has to carry out extra cleaning above and beyond what they would normally expect to provide between guests, this will be charged at £25 per hour.

 

For replacement keys

Guests must return all keys to the owner or they will be liable for replacement costs, including any changing of the locks required for security reasons.

 

For phone charges

Guests are charged for phone calls made from the phone at the property plus a 20% admin fee.

 

Refund of the security deposit

Weekly Home undertakes to return guests’ security deposits at the end of their stay after consulting with the owner to check for any deductions. Weekly Home will not retain the security deposit for any reason other than owner deductions.

We aim to refund security deposits within ten working days of guests’ departure. It can be a little longer if deductions are involved and owners are checking the costs of replacements/repairs.

If the refund has to be made by bank transfer, guests are reminded that we will need their bank details in order to make the refund. If the deposit is refunded by bank transfer to a non-UK bank account then bank charges will be deducted from the refund by the UK and your own bank. We recommend for security deposits to be paid by debit or credit card.