Short let serviced accommodation and holiday lettings in Oxford | Call us on +44 (0)1993 811711

Information for owners of fully managed properties

Fully managed properties

With our fully managed option we completely look after your property for you. Owners who choose this option are usually unable to do their own management because they do not live near enough to the property or are too busy. 

Weekly Home’s responsibilities

  • We advertise the property on our website and elsewhere. We ensure that the property is marketed as effectively as possible. We have an extensive and growing customer base, with many repeat bookings from customers who are very happy with the quality of the accommodation and the level of service we provide.

  • We deal with the large amount of enquiries that come in by email and phone, doing our best to convert these into bookings.

  • We process the bookings and take all payments, sending out all necessary documents to guests and owners using up-to-date software designed for short lets.

  • We liaise with customers to tailor the booking to their needs and organise the check-in meeting between the owner and the guest.

  • We ensure owners receive payment several days before the guest arrives.

  • We take a security deposit with each booking to cover damages and other costs (e.g. extra cleaning). Such costs are deducted from the guest’s deposit before refunding, and paid to the owners.

Managing the properties

  • Weekly Home is responsible for all check-ins and check-outs.

  • Weekly Home provides all linen and is responsible for the weekly linen change and cleaning between guests.

  • Weekly Home is responsible for maintaining the property in a good condition.

  • Weekly Home will carry out a regular inventory of the property and its contents.

  • Weekly Home will carry out any purchases or repairs required to keep the property up to the necessary spec for our customers. Owners will be charged for all costs that arise. We contact owners for their permission to proceed  before spending more than an agreed sum, such as £50.

The owner’s responsibilities 

  • Owners have to ensure that properties are very well-presented in order to be taken onto our list. They must be well-furnished, smartly decorated and well-equipped to a standard which executive visitors would be happy with. This includes all the kitchen appliances and equipment required for a self-catering stay, good hot water and heating systems, comfortable beds, etc.

  • Everything in the property must be fully functioning and in good repair when Weekly Home takes over the management of the property.

  • The property must have functioning Wi-Fi Internet connection.

  • The owner remains responsible for all utility bills and must ensure payments are kept up to date. This includes water, gas, electricity, telephone connection and council tax. Outgoing phone calls are the exception: guests must pay for these and this payment is usually taken from the security deposit after their stay.

  • The owner will be contacted by Weekly Home for permission to carry out any repairs or purchases for the property on their behalf and must respond promptly.

Please get in touch by email, info@weeklyhome.com, or phone our lettings team on 01993 811711.